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Signs of change are popping up all around the Health Department this week.
Here, Mobile County Health Department employee Donald Black tapes white
paper over a new sign set to be revealed on Monday, Sept. 30.
MOBILE, Alabama – Health Officer Dr. Bernard Eichold II, who has led Alabama’s oldest public health agency for some 23 years, plans to address the state of health in Mobile County on Monday, Sept. 30, 2013, during a news conference announcing how residents rank alongside their counterparts in the state and nation.
And for the first time in more than two decades, the Mobile County Health Department is launching something else that will serve as a visual reminder to the public and employees that the 495-employee strong agency takes seriously its mission to promote, improve and protect the health of those who live and work in our corner of coastal Alabama.
During the last week of September, employees have been given new badges and have previewed a customer service video created in house by health department employees for health department employees that reminds us all that the patient experience starts with us. The 3-minute video, inspired by work from the Beryl Institute, features 45 MCHD staff members going about their daily routines, preparing to see patients, checking to make sure our meals are safe from food-borne illnesses, setting traps for nuisance pests, filling up gas tanks before spraying for mosquitoes among dozens of other duties.
Later in the video, each employee holds up a sign they wrote themselves that says “I am the Experience.” Feedback has been positive for the original program that also will be shown to new employees and during other public events where Alabama’s oldest health agency is promoted.
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